Donor & Membership Coordinator

STATUS: Part-time, Non-Exempt (Hourly)
HOURS: 24-30 Hours per week; some nights and weekends
REPORTS TO: Development Manager
DATE: March 2023

SUMMARY OF POSITION

Under the supervision of the Development Manager, the Donor & Membership Coordinator manages the donor membership programs of San Diego History Center (SDHC) with a focus on member stewardship to include renewals, retention, recruitment, tracking, and reporting. The Donor & Membership Coordinator will carry out a range of development activities including data management, production of acknowledgement letters, acknowledgement notes, management of the membership drive and annual appeals, generation of mailing lists and reports, and will coordinate with the Marketing Department for all design, print, and mailing services needed. Direct contact with SDHC members and members‐to‐be is part of this position. This position also provides administrative support for the Development Team’s annual fundraising strategies including solicitation of capital campaign gifts, major gifts, planned gifts, and donor outreach. The Donor & Membership Coordinator must provide excellent customer service and is an advocate for SDHC while interacting with the public to advance the organization’s culture of philanthropy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide a high level of service to foster strong relationships with members, non‐members, past donors, and partners
2. Coordinate the annual appeal, membership appeals and renewals, and special appeals, including preparing and distributing appeal letters/packets, overseeing production of mailing lists, and preparing all gift acknowledgement letters
3. Manage the donor database (Altru), including overseeing all data entry, updates, imports and exports, cleanup, and tracking
4. Compile, analyze, and provide reports on membership composition and trends
5. Analyze donor cultivation plans, enter data, and track contacts
6. Manage and ensure compliance with donor and sponsor benefit deliverables
7. Work with the Marketing Team to produce high‐quality appeal and other fundraising materials
8. Maintain department filing system and records, including donor files, historical copies of
   SDHC Job Description: Donor & Membership Coordinator Revised March 2023
   outgoing communications (newsletters, appeals, invites, emails, video, etc.), press clippings, and
   photos
9. Represent SDHC and conduct in‐person outreach at events, one‐on‐one meetings and other opportunities as needed. May include evening and weekend events
10. Assist members and potential members with event registration and wait list sign ups by providing a high degree of customer service on the phone, in person, and via email
11. Support the Development teams in special events, programs, fundraising activities, and third-party rentals.

Allocation of Responsibilities

1. 60% membership and donor stewardship
2. 30% administrative functions, reporting, database management
3. 10% other responsibilities

REQUIREMENTS 

1. Bachelor’s degree or comparable experience/education preferred
2. Two (2+) plus years’ direct experience in building and maintaining a membership program with proven membership development/fundraising track record of increasing membership engagement, subscriptions, and renewals
3. Strong writing, editing and communications skills
4. Proficiency in Altru or similar donor database management system preferred
5. Proven ability to work on a variety of projects simultaneously, strong project management skills, and an attention to detail
6. Demonstrated literacy in Microsoft Office suite of programs
7. Vision, creativity and an entrepreneurial spirit, combined with strong project management, organizational and communication skills are important in this position
8. Ability to multitask and remain flexible to accommodate SDHC needs
9. Ability to use independent judgment to resolve situations as they arise
10. Proactive attitude, creative and strategic thinker, team player

WORK ENVIRONMENT

1. Office-type setting
2. Outdoor spaces/park
3. Museum, event and exhibit spaces

PHYSICAL DEMANDS

1. Walking, sitting, squatting, standing, kneeling, balancing, manual dexterity, reaching above shoulders, grasping, pushing/pulling (15-60 lbs.), lifting (15-60 lbs.), carrying (10-60 lbs.)
2. Climbing stairs, walking over varied terrain
3. Repeated adjustments to varied lighting conditions and changing physical space conditions as would be expected in a museum setting; some spaces will have varied climate-controlled conditions

ADDITIONAL RESPONSIBILITIES 

1. Valid CA Driver’s License and reliable transportation with proof of liability insurance

EEO STATEMENT

SDHC believes that equal opportunity for all employees is critical to our continuing success. In accordance with state and federal law, SDHC will not unlawfully discriminate against any employee or applicant for employment on the basis of religion, race, color, national origin, ancestry, disability, marital status, gender, veteran status, sexual orientation, age, medical condition, registered domestic partner status, or any other basis protected by state or federal laws. Opportunity is provided to all employees based on qualifications and job requirements. When necessary, SDHC makes reasonable accommodations for disabled individuals who request an accommodation in accordance with state and federal laws.

DISCLAIMER
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Please send cover letter and resume to Sheila Thomas, sthomas@sandiegohistory.org.